When placing an order, it is essential to understand the processing and shipping timelines associated with your purchase. All orders are subject to a processing period of 2-3 business days. It is important to note that this timeframe does not include weekends or holidays. In instances of high order volume or during the holiday season, processing times may extend up to 7 business days.

All products are shipped via USPS, and a signature is required upon delivery. This policy ensures that your order is securely delivered to you. It is crucial to provide an accurate shipping address, as 31 Shades Beauty is not responsible for any shipping costs incurred due to items being returned by the carrier for lack of signature.

Once your order begins processing, changes or cancellations are not permitted. This policy is in place to maintain the efficiency of our order fulfillment process. Additionally, 31 Shades Beauty is not liable for any delays, lost, stolen, or damaged items once they have been handed over to the carrier. In such cases, customers are advised to reach out to the carrier directly to file a claim.

Understanding these policies will help ensure a smooth transaction and delivery experience. For any further inquiries or assistance regarding your order, please do not hesitate to contact our customer support team.

We are currently shipping in the U.S. ONLY.