All orders are currently available on a pre-order basis, requiring a processing time of 7-10 business days. Once processed, shipping typically takes an additional 3-5 business days. Therefore, you can expect your package to arrive approximately 2-3 weeks after placing your order.

Once your order has begun processing, changes or cancellations are not permitted. It is advisable to review your order carefully before finalizing your purchase.

Once your package is handed over to the carrier, we are no longer responsible for its safety. If your package is lost, stolen, or damaged after this point, you will need to contact the carrier directly to file a claim.

Currently, we are shipping exclusively to the United States. We do not offer international shipping at this time.

You can reach our customer support team via email at Thirty1Shades@gmail.com for any inquiries or assistance regarding your order.

After placing your order, you will receive a confirmation email. Once your order is processed and shipped, a tracking number will be sent via email, allowing you to monitor your package's journey from our facility to your doorstep.

All sales are final, and we do not accept refunds, returns, or exchanges unless there is an error on our part. In the case of an error, we allow exchanges for items of the same price, provided you contact us within 48 hours of receiving your package.